Privacy Policy

1. Introduction

Taktile Technologies Inc., doing business as Sero ("Sero", "we", "us", or "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy ("Policy") describes how we collect, use, disclose, and safeguard your information when you use our services (the "Services"), including our website and application.

By accessing or using our Services, you agree to this Policy. If you do not agree with the terms of this Policy, please do not access or use our Services.

2. Information We Collect

2.1 Personal Information Provided by You

We collect personal information that you voluntarily provide when you:

• Register for an Account:
  • Name
  • Email Address
  • Company Name
• Contact Us:
  • Any information you provide when contacting us for support or inquiries.

2.2 Information Collected Automatically

When you interact with our Services, we may automatically collect certain information about your device and usage, including:

• Usage Data:
  • IP address
  • Browser type
  • Operating system
  • Pages viewed
  • Access times
  • Referring URLs
• Cookies and Similar Technologies:
  • We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings.

2.3 Google Calendar Integration

With your explicit consent, we access data from your Google Calendar to facilitate timesheet submissions. The data accessed includes:

• Event Titles
• Event Start Times
• Event End Times

Key Points Regarding Google Calendar Data:

• Purpose: Used solely to pre-fill timesheet entries within our application to streamline your workflow.
• Real-Time Access: Data is accessed in real-time when you use the timesheet feature.
• No Storage: We do not store your Google Calendar data on our servers.
• No Third-Party Sharing: We do not share your Google Calendar data with any third parties.
• No Use Beyond Functionality: We do not use your Google Calendar data for any purposes other than providing or improving our application's functionality.

Compliance with Google API Services User Data Policy:

Sero's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To operate and provide our Services.
• Account Management: To manage your account and provide customer support.
• Transactional Communications: To send notifications about overdue tasks or new chat messages (transactional, not marketing).
• Service Improvement: To analyze usage and improve our Services.

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with third-party service providers that assist us in providing our Services. These providers are contractually obligated to protect your information and include:

• Nango: Facilitates integrations with third-party applications.

4.2 Legal Obligations

We may disclose your personal information if required to do so by law or in response to valid legal requests.

4.3 No Selling of Personal Data

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Data Storage and Security

5.1 Data Storage

We store the following types of data on our servers located in the United States:

• User Account Information: Names, email addresses, company names.
• Usage Data: Logs and diagnostic data.

5.2 Security Measures

We implement reasonable security measures to protect your data, including:

• Encryption: Data is encrypted at rest and in transit using industry-standard protocols.
• Access Controls: Restricted access to personal information to authorized personnel only.
• Annual Penetration Testing: Regular security assessments to identify and mitigate vulnerabilities.

6. Data Retention and Deletion

6.1 Data Retention

We retain personal information for as long as necessary to provide our Services or as required by law. When we no longer have a legitimate business need to process your personal information, we will delete or anonymize it.

6.2 Data Deletion

You may request the deletion of your personal data by contacting us at hello@sero.so. We will comply with your request within 30 days, unless we are required to retain certain information for legal or administrative purposes.

Google Calendar Data: Not stored; therefore, no retention or deletion is necessary.

7. Your Rights and Choices

7.1 Access and Correction

You can access and update your personal information at any time through your account settings within the application.

7.2 Data Portability

Upon special request, we may provide you with a copy of certain personal data. We reserve the right to determine which data can be exported.

7.3 Revoking Consent

You can revoke our access to your Google Calendar data at any time:

• Through Google Account Settings: Visit https://myaccount.google.com/permissions and remove our application's access permissions.
• Effect of Revocation: Revoking access will disable the timesheet pre-fill feature but will not affect other functionalities of our Services.

8. Children's Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us at hello@sero.so, and we will promptly delete it.

9. International Data Transfers

We do not transfer or store user data outside of the United States.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings.

11. Changes to This Privacy Policy

We may update this Policy from time to time. For material changes, we will notify you via email or through a notice on our website before the changes take effect. The "Last Updated" date at the top of this Policy indicates when it was last revised.

12. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: hello@sero.so
• Address:
  Taktile Technologies Inc.
  935 West Chestnut Street #530
  Chicago, IL, USA 60642

13. Acceptance of This Privacy Policy

By using our Services, you acknowledge that you have read and understood this Policy and agree to its terms.

14. Governing Law

This Privacy Policy is governed by the laws of the State of Illinois, United States, without regard to its conflict of law principles.

15. Severability

If any provision of this Policy is found to be unenforceable or invalid, the remaining provisions will remain in effect.

16. Entire Agreement

This Policy constitutes the entire agreement regarding our collection and use of personal information.

17. Dispute Resolution

Any disputes related to this Policy will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

18. Data Protection Mechanisms

We employ industry-standard security practices to protect all user data, including:

• Encryption: SSL/TLS encryption for data in transit.
• Access Controls: Strict access controls and authentication measures.
• Security Audits: Regular security audits and penetration testing.

19. No Unrelated Data Use

We do not use Google user data for purposes unrelated to providing or improving our application's functionality. Specifically:

• No Marketing Use: Google Calendar data is not used for marketing or advertising purposes.
• No Profiling: We do not perform profiling or automated decision-making based on Google user data.

20. No Unrelated Data Transfer

We do not transfer Google user data to third parties for reasons other than providing or improving our application's functionality.

Consent

By using our Services, you consent to our collection, use, and disclosure of your personal information as described in this Privacy Policy.

Effective Date

This Privacy Policy is effective as of the date stated at the top of this Policy.